Easy & Hassle-Free Returns

At HM Smart Fit, we want you to be satisfied with your purchase. If there is an issue with your order, you may request a return within 4–5 days of receiving your parcel, subject to the conditions below.

Return Eligibility

A product may be eligible for return if:

  • You received the wrong product or size.
  • The product was damaged or defective when received.
  • The product has a genuine quality issue.
  • The product is unused, unworn and in its original condition.
  • Original packaging and tags are still intact.

How to Request a Return

To request a return, please contact our customer support team within 4–5 days of receiving your order.

Please provide your order number, reason for return and relevant pictures/videos if required. Our team will review your request and guide you through the return process.

Important Hygiene Policy

For hygiene and safety reasons, worn, washed or used lingerie and intimate-wear products cannot be returned or exchanged.

Please make sure to check the size guide carefully before placing your order.

Damaged or Incorrect Items

If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. We will review the issue and provide the appropriate solution.

Return Shipping

Return shipping arrangements may vary depending on the reason for the return. Our customer support team will provide the necessary instructions once your return request has been approved.

Refund / Replacement

After receiving and inspecting the returned product, we will inform you whether your return has been approved. Depending on the situation, we may offer a replacement, exchange or refund according to our return policy.

Need Help?

If you have any questions regarding a return, our customer support team is here to assist you.

Contact HM Smart Fit →

Please note: Return requests must be made within 4–5 days of receiving the parcel, and all returns are subject to product condition and hygiene requirements.